When you give us a call, you are our number one priority. First, our dispatch will talk with you about your service problem, getting all the information necessary, such as your address and the time of day that’s convenient for you. Then, we start the ball rolling.

Immediately upon arriving, our HVAC technician performs the diagnosis, evaluates your problem, and advises you on the next steps. This is covered under the initial diagnosis fee as discussed with you when the work was scheduled. Some repairs may be simple: replacing a dirty filter, resetting a tripped breaker, or clearing a clogged drain. Others could be a bit more in depth, requiring that mechanical parts be replaced. Our technician will let you know if he needs to make repairs based on his inspections, and he will explain each problem and quote a price for repair before doing the work.

We will never force you to buy or replace any part of your heating or cooling system in order to “make a sale” or receive a commission. When you call us with air conditioning or heating trouble, you can be sure we won’t automatically try to talk you into a new unit. We care about our customers, which means we want what’s best for your family and your budget.

That being said, if a service repair becomes a problem of spending “good money after bad,”  then it becomes more cost effective to simply replace the unit so that you have new, energy-efficient equipment and the peace of mind that comes with a new warranty. Our service technician is prepared to discuss replacing your equipment if that’s the best decision. If you do decide to replace your HVAC system, then we bring in our HVAC installation advisors to consult with you about the next steps.